What this Policy Covers
Information Collected and How It Is Used
If you request support from Ventra Health, then PII (e.g., name, address, phone number, e-mail address) may be requested so that Ventra Health can provide the requested support. This information is used to provide corresponding technical and operational support and information about the services provided by Ventra Health and/or the applicable client.
If you use the “Online Bill Pay” portion of the Ventra Health website, then PII and billing information (e.g., credit card information) may be requested to process the payment or transaction. However, this service is handled by a third party, so Ventra Health does not have access to this data. Your credit card number and corresponding payment information is not accessible by Ventra Health.
If you use the “Client Portal” portion of the Ventra Health website, then limited PII (e.g., login, password, client contact information) may be requested to open an account for Ventra Health’s corresponding client (healthcare provider). This information is solely used to provide the contracted services to the corresponding business client and transmit information about the services offered by Ventra Health.
If you use the “Careers” portion of the Ventra Health website, then PII (e.g., name, address, phone number, e-mail address) may be requested to enable Ventra Health to make informed hiring decisions. While this service is handled by a third-party vendor, Ventra Health does use the collected PII to make hiring decisions.
If you visit the Ventra Health website, then Internet or network activity information (e.g., browsing history, IP address, geolocation information) may be automatically collected from your browser. As further discussed below, this information may be used by third parties, such as marketing partners, data service partners, and analytics services, to provide services to Ventra Health.
Cookies and Other Tracking Technologies
Web Beacons/ Tags
Information Sharing and Disclosure
PII or protected health information may be disclosed under special circumstances, such as to comply with a subpoena or when your actions violate the legal rights of Ventra Health. It may be necessary to share this information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to physical safety, violations of Ventra Health’s legal rights, or otherwise as required by law.
Demographic or other aggregate information that may be extrapolated from personal information may be shared with business partners or clients.
Except to provide the services you’ve requested or when we have your permission, personal information is not rented, sold, or shared with other people or nonaffiliated companies for promotional purposes. We may share your name and e-mail address with certain partners that we work with. If you would not like your personal information shared with these partners, please notify us at info@Ventra Health.com or call us at (972-861-1273).
Information about you may be transferred to another company if Ventra Health is acquired by or merges with said company. In this event, Ventra Health will notify you by e-mail or by putting a prominent notice on the Ventra Health website before information about you is transferred and becomes subject to a different policy.
We use other third-party services, such as career placement services, client relations management services, advertising, and marketing services, and billing and payment services to provide services to our clients. PII may be shared with these third parties to provide corresponding services to you.
Occasionally, at our discretion, Ventra Health may include or offer links to third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Accessing, Updating, or Correcting Your Personal Information
If your PII changes, or if you would like to access your PII that has been collected and stored by Ventra Health, or if you would like to request deletion of your PII that has been collected and stored, please fill out the following form through the link below, contact us at info@Ventra Health.com, or call us at (972-861-1273). We will respond to your request to change, access, or delete your PII within a reasonable timeframe. We will not discriminate against you for exercising your right to change, access, or delete your PII. https://ventrahealth.com/
The security of your PII is important to us. While we follow generally accepted industry standards to protect the PII submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.
Information Related to Data Collected For Our Clients
Access and Retention to Data Controlled by Our Clients
Since Ventra Health may not have a direct relationship with our client’s customers or patients, an individual who seeks to access, correct, or delete PII collected by our clients should direct his or her inquiry to the applicable client (the data controller). If requested to remove PII, we will respond within a reasonable timeframe, subject to any permissible extensions. If the applicable client is a Covered Entity under HIPAA, your rights with respect to your protected health information are governed by HIPAA as well as our Business Associate Agreement with that client.
We will retain personal information that we process on behalf of our clients for as long as needed to provide services to our client, comply with legal obligations, resolve disputes, and enforce our agreements.