A NIMBLE, DATA-DRIVEN APPROACH

Customizing the Patient Journey 

The patient responsibility portion of the revenue cycle is as much about patient experience as it is about cash flow. We deliver both.

Ventra’s responsive, data-driven approach to patient payments customizes the payment journey for each patient and collects more for the practice.

Our patient-friendly, end-to-end strategy is the most comprehensive and compliance-focused in the industry:

Practice Alignment

We learn your internal billing practices, fee schedules, and payment terms to ensure statements are accurate and reflect your established policies.

Coverage Discovery

We exhaust all non-patient payment options before we ever bill a patient. Our teams search for insurance eligibility and identify opportunities to improve intake procedures.

Strategic Outreach

A data-driven scoring system helps us determine the best engagement strategy for each patient. We continuously adjust our outreach as patient preferences and behaviors change.

Patient Education

Billing issues often stem from patient confusion. We proactively educate patients to help them understand the patient-responsibility portion of the charges.

Digital-First Billing

~ 50% of patients will pay within an hour when they receive bills through their preferred digital channels.¹ Patients have access to a full range of omnichannel communication options.

Industry-Leading Contact Center

Sometimes patients really need to talk to a representative. Our large, rigorously trained staff consistently delivers metrics that beat industry standards, with recent call wait times less than 20 seconds and abandonment rates less than 1%.

Collection Agency Oversight

Few RCM companies can claim they have a strong bad debt program. We partner with preferred collection agencies, holding them accountable to our compliance, pricing, and performance standards.