Patient Responsibility
The patient journey doesn’t end with care—it ends with payment. Ventra’s customized, end-to-end service improves the payment experience for patients and delivers consistent collections for your practice.
Meet with a Payment ExpertPatient Responsibility
The patient journey doesn’t end with care—it ends with payment. Ventra’s customized, end-to-end service improves the payment experience for patients and delivers consistent collections for your practice.
Meet with a Payment ExpertA NIMBLE, DATA-DRIVEN APPROACH
Customizing the Patient Journey
The patient responsibility portion of the revenue cycle is as much about patient experience as it is about cash flow. We deliver both.
Ventra’s responsive, data-driven approach to patient payments customizes the payment journey for each patient and collects more for the practice.
Our patient-friendly, end-to-end strategy is the most comprehensive and compliance-focused in the industry:
Practice Alignment
We learn your internal billing practices, fee schedules, and payment terms to ensure statements are accurate and reflect your established policies.
Coverage Discovery
We exhaust all non-patient payment options before we ever bill a patient. Our teams search for insurance eligibility and identify opportunities to improve intake procedures.
Strategic Outreach
A data-driven scoring system helps us determine the best engagement strategy for each patient. We continuously adjust our outreach as patient preferences and behaviors change.
Patient Education
Billing issues often stem from patient confusion. We proactively educate patients to help them understand the patient-responsibility portion of the charges.
Digital-First Billing
~ 50% of patients will pay within an hour when they receive bills through their preferred digital channels.1 Patients have access to a full range of omnichannel communication options.
Industry-Leading Contact Center
Sometimes patients really need to talk to a representative. Our large, rigorously trained staff consistently delivers metrics that beat industry standards, with recent call wait times less than 20 seconds and abandonment rates less than 1%.
Collection Agency Oversight
Few RCM companies can claim they have a strong bad debt program. We partner with preferred collection agencies, holding them accountable to our compliance, pricing, and performance standards.
“Providers are not used to having somebody like Ventra look after the complete patient payment journey. We have eyes on everything, from intake opportunities to digital engagement and payment trends to bad debt.”
— Rick Yancey , Vice President, Patient Responsibility
THE VENTRA HEALTH ADVANTAGE
Data and Expertise Are Our Differentiators
Our Patient Responsibility Team brings decades of experience developing and deploying frictionless, data-driven solutions for patient payments.
Resources
- Sepsis Across Care Settings: Urgent Care, Emergency Medicine, and Hospital Medicine
Sepsis remains one of the most challenging conditions across the continuum of acute care. Its presentation can be subtle, its progression rapid, … Read more - Becker’s Hospital Review: Managing RCM Disruption with a Strong Patient Payments StrategyAs revenue cycle pressures intensify, healthcare organizations are being forced to rethink how they approach patient payments and overall financial … Read more
- Infographic: Patient Responsibility in the Post-ACA Subsidy EraA revenue cycle reality check for 2026 As healthcare policy shifts reshape coverage and costs, patient responsibility is quickly becoming … Read more
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Find Out More About Ventra Health
Meet our team and learn more about our Patient Responsibility Team.
