Client Success
Hands-on, highly analytical partners who deliver proactive support based on core performance metrics and data insights
Meet with an ExpertThe Ventra Health Difference
Our White-Glove Promise
Ventra Health’s Client Success team members develop strong client partnerships with meticulous attention to detail, proactive communication, and support that is responsive to our clients’ unique needs.
Industry Expertise
Client Success professionals are RCM experts, not customer service generalists. They understand your business at a granular level.
vSight™ Data & Analytics
We’re armed with actionable insights to help you improve reimbursement, reduce denials, and maximize revenue.
Uniquely Trained Team
Required training through our White-Glove Academy ensures a consistent, reliable service experience that exceeds client expectations.
24/7 Monitoring
The Performance Surveillance Team tracks 220+ metrics daily, communicating and mitigating issues before they impact your performance.
“Billing and coding are just the starting point for effective revenue cycle management. You need a data-driven Client Success partnership that helps you optimize your revenue cycle with continuous improvement.”
—Bryana McGill, Senior Vice President, Client Success
A Data-Driven Approach
Optimizing RCM for Facility-Based Physicians
Our Client Success team members work closely with our data analysts and our Global Service Delivery team to continually find ways to improve provider documentation, increase collections, reduce denials, and maximize revenue.
Metrics That
Matter
Ventra’s five core service metrics are built into our reporting structure telling a complete story, measuring overall revenue cycle health and providing actionable insights for mitigation and improvement.
Interactive
Dashboards
Using vSight, our industry-leading data & analytics platform, you have access to real-time performance metrics through dashboards that are updated daily, ensuring you never work with stale data.
Flexibility and Collaboration
While you have access to self-service options, our focus is delivering support that is highly responsive to your unique needs. Our white-glove approach allows us to be nimble and go wherever the data takes us.
Resources
- Hospital Medicine Documentation Excellence: Maximizing the value of prolonged telemedicine visits with deeper documentation
Continuing from last month’s Telemedicine Tips, which included guidance and resources, this month’s focus shifts toward the appropriate documentation for … Read more - Doc-to-Doc Series: Leveraging AI to Defend Just Reimbursement and Strengthen RCM PerformanceBy Jamie Shoemaker, MD, FACEP When deployed thoughtfully in revenue cycle management (RCM), AI is not about replacing clinicians or … Read more
- Managed Medicaid Provider Enrollment: The Revenue Lever You Can’t IgnoreBy Jessica Carden, PESC Senior Director, Provider Enrollment One of the most important trends in Medicaid today is the continued … Read more
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