Client Success
Hands-on, highly analytical partners who deliver proactive support based on core performance metrics and data insights
Meet with an ExpertThe Ventra Health Difference
Our White-Glove Promise
Ventra Health’s Client Success team members develop strong client partnerships with meticulous attention to detail, proactive communication, and support that is responsive to our clients’ unique needs.
Industry Expertise
Client Success professionals are RCM experts, not customer service generalists. They understand your business at a granular level.
vSight™ Data & Analytics
We’re armed with actionable insights to help you improve reimbursement, reduce denials, and maximize revenue.
Uniquely Trained Team
Required training through our White-Glove Academy ensures a consistent, reliable service experience that exceeds client expectations.
24/7 Monitoring
The Performance Surveillance Team tracks 220+ metrics daily, communicating and mitigating issues before they impact your performance.
“Billing and coding are just the starting point for effective revenue cycle management. You need a data-driven Client Success partnership that helps you optimize your revenue cycle with continuous improvement.”
—Bryana McGill, Senior Vice President, Client Success
A Data-Driven Approach
Optimizing RCM for Facility-Based Physicians
Our Client Success team members work closely with our data analysts and our Global Service Delivery team to continually find ways to improve provider documentation, increase collections, reduce denials, and maximize revenue.
Metrics That
Matter
Ventra’s five core service metrics are built into our reporting structure telling a complete story, measuring overall revenue cycle health and providing actionable insights for mitigation and improvement.
Interactive
Dashboards
Using vSight, our industry-leading data & analytics platform, you have access to real-time performance metrics through dashboards that are updated daily, ensuring you never work with stale data.
Flexibility and Collaboration
While you have access to self-service options, our focus is delivering support that is highly responsive to your unique needs. Our white-glove approach allows us to be nimble and go wherever the data takes us.
Resources
- Navigating the 2025 Emergency Medicine Billing and Coding Landscape
Emergency Departments operate in high-pressure environments that present unique challenges from a billing and coding perspective. The combination of unpredictable … Read more - ASA Advance 2025: Onsite Discussions and InsightsBy Jason Greenberg, MD, Chief Client Officer, Angie Knight, President, Anesthesia, and Steve Avery, Chief Growth Officer We wanted to … Read more
- Subsidy Support in RadiologyBy Kirk Reinitz Strategic Advisor for Radiology Once rare, this financial tool is an emerging approach to maintain appropriate radiologist … Read more
CONNECT WITH US
Find Out More About Ventra Health
Meet our team and learn more about our services.
